We ground the agent in your website, policies, FAQs, and the way you actually talk to customers. It stays in scope, and escalates the moment it isn't sure.
Missed calls are missed revenue. The Support Agent picks up when your team can't — after hours, during rushes, and on the lines that usually go to voicemail.
Forget "AI." Here's an ordinary afternoon at a plumbing company with three trucks — and what the Support Agent handles while the owner is out on jobs.
Configured to your business, a Support Agent handles the full arc of a customer call — not just a greeting. Here's the range, in plain terms.
Do you service 63109? What's included in the tune-up?
Next opening is Thursday 1–3pm — want that?
Is the unit still heating, or completely out?
Your tech is on the way — ETA about 40 minutes.
I've left a message for Sara; she'll call before noon.
Connecting you to the on-call tech — I've shared your details.
Anything that moves money is a gated action with clear limits — never free-form.
Whatever you use to run the front desk today, the agent works alongside it. When it books or updates something, it's already in your system — nobody re-types anything.
Don't see your tool? We connect to most systems — tell us what you run and we'll confirm.
Usage numbers keep billing honest. Outcome numbers prove the agent is earning its keep. We agree on two to four with you up front, then put them on a one-page report every month.
The share of conversations the agent resolved on its own — your direct coverage value.
Volume it picked up outside business hours or when every line was busy — calls that used to go to voicemail.
Successful actions the agent completed — the revenue-linked proof owners actually care about.
Start a short discovery scope. We'll tell you honestly whether this is the right first move — or whether a Sales or Operations Agent would do more for you.
Start a discovery scope →