Agents · by Block9

One Support Agent for your customers.
One Operations Agent for your team.
One Sales Agent for your pipeline.

We configure, launch, and manage AI agents built on your business's own knowledge, tools, and rules — then keep improving them month after month.

 

PhoneCalendarCRMAccountingProjectsOwnerAGENTidleIncoming call
Three agents, one philosophy

The front door, the pipeline,
and the work inside

Most businesses start with one and grow into the others. Both are built the same way: on your knowledge, connected to the tools you already run, and billed so you always know what you’re paying for.

Support Agent

Serves your customers

Answers the phone like someone who’s worked at your counter for years — real answers, booked jobs, and a text confirmation before the caller hangs up.

  • Every call answered — nights, weekends, and overflow
  • Books, reschedules, and checks job status for callers
  • Knows when to hand a caller to a real person
Explore the Support Agent →
Sales Agent

Wins you the work

A revenue-side agent that answers new leads in seconds, follows up until there’s an answer, and keeps your pipeline honest.

  • Instant response to leads — any hour, any channel
  • Nurture sequences you approve, in your voice
  • CRM kept current, with a weekly forecast
Explore the Sales Agent →
Operations Agent

Works inside your business

Watches your schedule, jobs, and money across the tools you already use, does the routine follow-up, and tells you what actually needs your attention.

  • Connected to your calendar, job software, and books
  • A morning digest instead of a morning of checking apps
  • Anything sensitive waits for your approval first
Explore the Operations Agent →
One night, handled

2:47 AM. A customer’s water heater lets go.

Here’s what happens when nobody on your team has to wake up.

2:47 AM

The call comes in

The agent answers on the second ring, gets the address, and confirms it’s an emergency — not a Tuesday-morning question.

2:49 AM

Booked and confirmed

First morning slot goes on the schedule. The customer gets a text confirmation with the arrival window. The job is logged with notes.

7:15 AM

You find out over coffee

Your morning digest has the new job at the top, along with everything else on today’s board. No voicemail roulette.

8:00 AM

Your tech is on the doorstep

The customer already knows who’s coming and when. To them, your business just showed up when it mattered.

Why a managed service

Configured, owned,
and improved over time.

The hard part of an AI agent isn’t turning it on — it’s teaching it your business and being accountable for how it behaves. That’s our job, so you get an outcome instead of a project. See why an agent makes sense →

01

Built on your business

Your services, prices, policies, and way of talking to customers — never a shared bot answering from a stranger’s script.

02

Someone’s accountable

We watch how it performs, tune it monthly, and answer for the results — not just for whether it’s switched on.

03

Yours stays yours

Your customer list, prices, and records belong to you. They’re never shared with another business or used to train anyone’s AI. How we handle your data →

Every call
Answered — nights, weekends, and the Monday rush when all your lines are busy at once.
First to know
The Operations Agent doesn’t wait to be asked. It flags the stalled job or the overdue invoice before it becomes your problem.
One clear bill
A flat monthly fee, the systems we’ve linked, and only the usage you actually run. You’ll always see the breakdown.
From first call to live agent

A clear path, not a science project

01

Discovery & scoping

We map where calls or internal work fall through today, agree what “good” looks like in 30–60 days, and list which of your tools the agent needs to reach.

02

We build it, you approve it

We teach the agent your business, set the rules — what it may do on its own, what waits for a person — and you sign off on everything before it takes a single call.

03

Launch & ongoing care

A closely watched soft launch, then a monthly review of what it handled, what it earned you, and the next improvement worth making.

Accountability, in writing

You’ll never wonder if it’s working

Every month you get a one-page report: what the agent handled, what it booked, and what we recommend next — beside an invoice that matches it line for line.

We agree on the two or three numbers that matter to you before launch, so the report measures your business, not our software.

monthly report · july

Rivera Plumbing

Jul 1 – Jul 31
1,014
Calls handled
▲ 6% vs June
87%
Resolved without a human
goal: 80%
341
Jobs booked by the agent
incl. 58 after-hours
Recommended next

Saturday mornings are your busiest unanswered window — worth extending coverage rules there before the fall season.

No rip-and-replace

It plugs into what you already run

ServiceTitanJobberHousecall ProGoogle CalendarOutlookQuickBooksCalendlyHubSpotZendeskShopify

Don’t see yours? If it has a booking link, a calendar, or works with Zapier, we can usually connect it — ask us in your scope.

Don’t take our word for it

Call the agent yourself.

The fastest way to understand what a Support Agent does is to talk to one. Tap to call our live demo agent — ask it anything a customer might, and hear how it handles the conversation.

Live now · +1 (XXX) XXX-XXXX
Tap to
call now
Start with a scope, not a sales pitch

Tell us where the work is slipping.

Fill out a short discovery scope and we’ll come back with a clear recommendation — which agent fits, what it would do, and a straightforward quote.

Start your discovery scope Takes about 5 minutes · No obligation