We start with where the work slips today — missed calls, leads that never get a follow-up, after-hours gaps, repetitive internal requests, manual reporting. We define what success looks like in 30–60 days and classify how intensively you'll actually use the agent, so the quote is honest.
We pull your website, policies, FAQs, and internal docs into a clean, structured knowledge base — and flag the gaps a real customer or teammate will hit. This is the core of the work and the main source of quality.
We write the instructions, wire the connections, and set the rules: what it does, what it never does, when it escalates, and which actions require a human's approval. Least privilege is the default.
You review and approve the knowledge and behavior before anything goes live. We launch quietly, with elevated monitoring for the first couple of weeks, and test the happy paths and the edge cases.
Every month: a short report on usage and outcomes, tuning where it helps, and a straight conversation about what's next. Your agent gets better over time instead of drifting.
You own every document, recording, and configuration. The platforms we build on — xAI and Anthropic — maintain SOC 2 Type 2 compliance, and your data is never used to train their models. We process it only to run your service, and never mix it with another client's.
The agent answers from knowledge you approved before launch, escalates the moment it's unsure, and — on anything that moves money or can't be undone — waits for a human to say yes.
Every launch gets an elevated-monitoring window for the first two weeks, plus change logs and a calm incident process, so problems get caught and communicated, not hidden.
The monthly fee isn't just hosting — it's an ongoing relationship on a set rhythm. Here's what that looks like once your agent is live.
Elevated monitoring and rapid tuning as real calls and tasks come in. We catch the edge cases early.
We sit down with the numbers — outcomes against the goals we set — and make the first round of adjustments.
A one-page report on what the agent did and delivered, plus the next optimization worth making.
The bigger picture — where it's paying off, what to expand next, and where your agent goes from here.
Our rule: we never let a client go quiet. You'll always know how your agent is performing.
No dashboards to log into, no jargon. Once a month you get one clear page: what the agent handled, how it tracked against your goals, what changed, and what's next.
Added holiday-hours handling and two new service-area zips. Trimmed the pricing script after call review.
Wire up SMS review requests after completed jobs — small add, likely lifts your review volume.
A short discovery scope is the first step. It's how we figure out which agent to build and what it should do first.
Start a discovery scope →