An internal knowledge worker connected to your systems. It takes requests, does digital work, watches for what matters, and puts the right information in front of the people who run the place.
Where the Support Agent faces customers, the Operations Agent faces your team. It's grounded in your internal docs, SOPs, and data — and connected to the tools your business actually runs on.
The real leverage isn't answering when asked — it's watching. The Operations Agent monitors your systems and surfaces digests, alerts, and exceptions before they become problems.
An Operations Agent doesn't answer your phone — it works behind the scenes. Here's a normal Monday for an office manager at a 40-person HVAC company, with the agent quietly handling the busywork.
An Operations Agent watches your systems, answers your team, and does the digital busywork — on a schedule and on demand. Here's the range.
3 jobs past their promised arrival window.
Overnight: 14 calls, 9 booked, 2 escalations.
What's the warranty on the unit we installed at 12 Oak?
Create a callback task after a failed inspection.
12 open estimates older than 7 days.
Draft apology + reschedule options — ready for your edit.
Drafts stay drafts until you approve them. Anything irreversible waits for a human.
The agent connects to the software your business already lives in — with permission you control — so it can answer questions, pull numbers, and do multi-step work without anyone exporting a spreadsheet.
Don't see your tool? We connect to most systems — tell us what you run and we'll confirm.
An internal agent touches more sensitive systems than a customer-facing one. We treat that seriously from day one.
The agent gets only the access the agreed work requires — nothing more, expanded only when you ask.
Anything that moves money or makes irreversible changes waits for a human to say yes.
What the agent did, when, and why — visible to you, so nothing happens in the dark.
An internal agent's value shows up as hours returned and problems caught early. We agree on the handful of numbers that matter to you and track them monthly.
Queries answered and actions completed for your team — the workload lifted off your people.
Digests and exceptions surfaced before they became problems — visibility you didn't have before.
The status updates and reports the agent now produces on its own — hours back for your managers.
Many owners start with a Support or Sales Agent and expand here once they trust it. Either way, a short scope tells us what would move the needle first.
Start a discovery scope →